Operational Management Issues for Services - Mapping a Service Essay

Operational Management Issues for advantages - Mapping a Service Operation - Essay ExampleThis critical probe requires immediate attention in order to outgrowth aircraft security and also to facilitate passengers up to the maximum extent.During the aircraft landing/chock on and take kill the pilot is supposed to ensure all the equipments while making necessary confirmations. On the other kick the bucket he should inform the tower management regarding the take-off and landing condition, for instance, atmospheric pressure and so forth However, if this job is through with(p) by the cabin crew then still the pilot must(prenominal) ensure whether or not the tower heads know about their required activities to be performed. The time allocation for pilots aircraft investigation activities is missing. Since he is the one who makes the final decision of taking off the airplane therefore he must be given enough time to jibe the aircraft while also communicating the required knowledge t o the crew members.The job descriptions of office people, tower heads and cabin crew ar missing. For instance, they are needed to prove the entire turnaround procedure while calculating time and delays. The tower heads are supposed to check flight timings, scheduling of other aircrafts, traffic signals, air plane queuing etc. Research indicates that most flights are delayed due to lack of traffic control (WU, 2003, p.314). Therefore, the role of back-office people becomes even more upstanding as they need to ensure the presences of all boarding passengers, cabin crew and related staff members. Furthermore, they fox to check their identities and baggage.The cabin service activities are missing which constitute of engineering checks, technical checks, airfreight cargo, information verifications etc. The time for overall turnaround process must be reduced in order to extend efficiency, aircraft performance (Thorne, 2007, p.11) and also to remove time delays. The activity graph is also missing from the turnaround operable process which should